Don't know much about online doc diagnosis but... if you have issues with the forms maybe try a different browser or even if mobile switch to desktop site which you can do in the settings or simply use a tablet or computer if you can. That typically fixes the issue. Hope this helps.

Shucks... sorry but at least you know that. Many people don't lol... like the people in my CIT classes in college 😓. Good luck and keep your head up